We are OnePoundEmail ("we", "us" or "our"), a brand offering email hosting services. We operate the website https://onepoundemail.co.uk (the "Website"), through which you can access functionality and information in respect of the services we provide to you ("Services").
For the purpose of the Data Protection Act and the General Data Protection Regulation (together, "Data Protection Laws"), we are:
You can contact us through our support ticketing system or via email at support@onepoundemail.co.uk.
This Privacy Policy applies to all use of the Website and the Services, and any other communications you have with us.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.
We will only use your personal data in a manner that is fair to you and relevant to our dealings with you. We will not retain your personal data for longer than necessary.
We will not sell or disclose your personal data to third parties without your consent unless necessary for the purposes set out in this Privacy Policy or required by law.
We may collect the following personal data:
We will retain your personal data as long as necessary for the purposes for which it was collected. Operational logs are retained for up to 12 months for service management and abuse prevention. Identity documents provided for verification are deleted immediately after verification is complete.
Processing of operational and usage data is carried out on the basis of our legitimate interests in providing secure and reliable services, preventing abuse, spam, and fraudulent activity, enforcing our Acceptable Use Policy, and complying with our contractual obligations. This processing does not override your rights under Data Protection Laws.
Service-related communications — including account notices, invoices, and abuse alerts — are necessary for the performance of our contract and are not considered marketing communications.
In rare and exceptional cases where we suspect fraudulent or abusive activity, we may request a form of government-issued ID to verify your identity. We will never store this information beyond the time strictly necessary to complete verification. Once verified, all identity documents are permanently deleted.
You should only submit information that is accurate and not misleading. You warrant that you have the authority to supply any data you submit.
We may collect information about your computer, including your IP address, for system administration and statistical purposes.
You can manage cookies through your browser settings. For more information about our cookies, please see our Cookies Policy.
All information you provide is stored on secure servers. We use industry-standard security measures to protect your data.
We use third-party payment processors for all transactions and do not store payment information ourselves. Please review their privacy policies:
We may share your personal data with third parties as necessary for the provision of our Services, subject to contractual obligations to protect your data. We may also transfer our databases containing personal information if we sell our business or part of it to an actual or potential purchaser.
The third parties we work with are listed below:
In most circumstances we will not disclose personal data without consent. However, when we receive a complaint or communication from a regulator or relevant body (such as the Information Commissioner's Office or the Police), we may need to share personal information.
The Website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
You have the right to:
To exercise any of these rights, please contact us through our support ticketing system or by email, including your name, email address, and customer reference so we can verify your identity.
Usually, you will not have to pay a fee. However, we may charge a reasonable fee or refuse a request if it is clearly unfounded, repetitive, or excessive.
You can unsubscribe from marketing communications by contacting us or editing your profile in our Client Area.
We try to respond to all legitimate requests within one month. If your request is particularly complex, we will notify you and keep you updated.
You can make a complaint to a supervisory authority regarding our processing of personal data at any time. In the UK, the supervisory authority is the Information Commissioner's Office (ICO). You can contact them at ico.org.uk.
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
Any changes we may make to this Privacy Policy in the future will be posted on our website and, where appropriate, notified to you by email. Each time you visit the website, the current Privacy Policy shall apply to all information held by us.
Questions, comments, and requests regarding this Privacy Policy are welcomed and should be sent to us through our support ticketing system or by email.