These terms and conditions ("Agreement") govern your use of the onepound.email, onepoundemail.co.uk and my.onepoundemail.co.uk websites (the "Website") and related services (collectively, the "Services"). This Agreement is legally binding between you and Michael Cooper, a sole trader doing business as OnePoundEmail ("OnePoundEmail," "we," "us," or "our").
By accessing the Website and using our Services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, please refrain from using the Website and Services.
You must comply with our Acceptable Use Policy, which outlines rules for sending limits, spam prevention, and legitimate usage of domains and email addresses.
We offer a 14-day money-back guarantee for non-promotional email hosting packages, with some exclusions. Refunds are subject to our Refund Policy.
We strive to respond to support requests in a timely manner but cannot guarantee specific response times. Abuse of the support system -including creating multiple tickets for the same issue, rude behaviour, or harassment of our staff, support team, or affiliates -will be treated as a violation of this Agreement.
Such behaviour may result in restricted support access, suspension, or termination of your account without refund. We reserve the right to take all necessary actions to maintain a safe, respectful, and productive support environment.
While we make every effort to back up your data, we do not guarantee the availability of backups in the event of data loss. We recommend maintaining your own local copies of important email data.
We reserve the right to modify these Terms at any time. The updated Agreement will take effect upon posting on the Website. Your continued use of the Services constitutes acceptance of the modified Agreement.
This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
To the maximum extent permitted by applicable law, in no event shall OnePoundEmail, its affiliates, or any of its employees or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of the Website or Services.
You agree to indemnify and hold OnePoundEmail, its affiliates, and its employees harmless from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of the Website and Services or your violation of this Agreement.
Our Website and Services may integrate or link to third-party services. You acknowledge that your use of such services is subject to their respective terms and conditions. We do not control, and are not responsible for, third-party services or their performance.
You are responsible for ensuring that your use of the Website and Services complies with all applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) where applicable.
You agree to pay all fees associated with your use of our Services in accordance with the applicable pricing. Chargebacks, payment disputes, or unauthorised payment reversals may result in immediate suspension or termination of your account.
You remain liable for any outstanding fees despite such actions. We reserve the right to pursue any legal remedies to recover unpaid amounts.
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